How To Register Labour Complaint In Saudi Arabia ?
Rights and protections are granted under the labor laws of Saudi Arabia. Irrespective of whether you are an expatriate or a Saudi national, if your employer infringes any of these rights by locking salaries, obliging overwork, or maintain unsafe work environments, you are entitled to legally submit a grievance.
Check whether everything is in order and compliant with the government framework first, “Social development monitors the labor market and employs mechanisms of capturing violations.”
In this Handbook, we highlight the easy and best portals for submission of the grievance alongside the supporting documents of filing a complaint and the outcome post submission.
Step 1: Prepare Relevant Material.
For a strong case put together the following documents:
Passport copy containing residence visa.
Copy of employment agreement in either Arabic or English.
Outstanding payments, offer slips or account statements (evidence of missing salary).
All relevant material such as emails, messages, photos and confirmations from other present during the event.
Your Step 2: Select the Method for Filing Your Complaint
Saudi Arabia has four methods to submit a labor complaint:
Method 1: From Qiwa or MHRSD Website (Most convenient for Employees).
Go to either Qiwa Platform (Applicable to Private Sector Workers) or to the MHRSD Website.
Log in through your Absher account. If you haven’t registered yet, you have to do so to log in.
Select “Labor Complaint Submission,” provide the required information, and submit the form.
Upload any other relevant documents that support your claim.
Submit the claim and take note of the reference number for your complaint.
Method 2: Musaned (For Domestic Workers Only)
If you happen to be a maid, driver, or a home worker, use:
Musaned Platform.
Create an account if you do not already have one.
Select “File a Complaint,” provide the necessary details of your complaint and upload any photos that serve as proof.
A decision will be made concerning your case, and you will be notified when there are major changes via SMS or email.
Method 3: Contacting MHRSD customer service (19911)
For those who prefer talking over the phone:
Call 19911 (This is toll-free within the borders of Saudi Arabia).
Discuss the case using Arabic, English, Urdu, or any dialect you may be comfortable with.
Further advisement about the case will be provided by the agent, including steps on how to file the complaint online or if an in-person visit is needed to an office.
Section 4: Attend a Labor Office Personally
For in-person support:
Locate the nearest MHRSD office (offices available).
Also, bring your original Iqama along with the contract and documents.
Share your concern with one of the officers so that he can write down your complaint.
What Do You Need to Do After Filing?
Notification to the Employer: The ministry will reach out to your employer for a response.
Negotiation/Mediation: A decent chunk of cases are handled at this phase.
Labor Court (If Necessary): In the event that no agreement was made, the matter is forwarded to court.
Final Decision: The court might instruct payment of wages, damages, or termination of the contract.
Things of Importance to Understand.
- Your Iqama is safe – Filing a complaint does not annul your residency.
- No risk of deportation – The law offers protections to workers who report infractions publicly.
- Involuntary transfer without sponsorship consent – Under extreme circumstance (abuse, non-payment of wages), you may switch employers or jobs without your employer’s approval.
Some Notable Labor Offenses You Can Report
- Delayed/remuneration after completing work (more than 30 days overdue).
- Working beyond normal number of hours (surpassing the terms of the contract).
- Employees are to be provided with rest days as well as annual leaves.
- Working in unsafe or abusive environments.
- Unilateral contract modifications without attending agreement.
Best Tips for Submitting a Labor Complaint:
- Move fast – Waiting lowers the strength of your case.
- Maintain a file – Ensure you have all the relevant documents concerning your work.
- Ensure you take check-ups – Ensure that you check the status of your complaint on Qiwa/Musand.
- Do You Need Help? These Support Services Can Be Contacted
MHRSD Helpline: 19911
Tadamun (Worker Support): 8001271000
Embassy Assistance (For expatriates)
Final Suggestion: Stay Cautious and Observant.
Filing issues tends to be the main concern for lots of workers, but within Saudi laws one will always find labor protective laws. Making a complaint.